Shipping
We ships with Canada Post. Please contact us if you require assistance with the shipment options and timelines. Our processing time for orders is up to five working days.
Depending on the size, weight and number of ordered items it may happen that the online calculated shipping cost does not reflect the accurate shipping cost. In this case we will contact you with the actual shipping cost. We will wait for your approval and until we received your additional payment before further processing your order.
International Orders
We gladly ship to international destinations. Before placing an order, please verify with your country’s customs authorities for possible restrictions on the importation of our products. MYCOCULTURES will not be responsible for unpermitted shipments due to import restrictions
As an international customer, you will be responsible for all taxes, duties and importation fees associated with the shipment of your order.
Replacement Policy
Dealing with living cultures carries an inherent risk. We are happy to assist you with any questions on cultivation and use of our products. In case you assume your ordered item is damaged please contact us immediately with the description and documentation of the problem. We will work out a solution tailored to the occurred incident. Generally, we do not refund living cultures. A one-time replacement free of charge for shipping might be offered on a case-to-case basis.
For all non-living products, please report damage or defects within one week after receipt with documentation. We might ask for return of defective products before sending out replacements. Processing time for replacements may take up to 10 working days.